Welcome to Firsthand Ulpan. These Terms of Use (“Terms”) govern your access to and use of our website, services, and classes. By visiting our website or enrolling in our Ulpan, you agree to these Terms. If you do not agree, please do not use our services.

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Lessons Registration & Cancellation Terms

We, Firsthand Ulpan LTD. (registration no. 301390639) (the “Ulpan” or “we”), welcome you (the “Student” or “you”) to register and participate in our lessons for learning Hebrew (collectively, the “Lessons”) (whether as Private Lessons (as further detailed below) or as part of Courses (as further detailed below)). By executing this letter, registering and participating in our Lessons, you agree to be bound by the following terms and conditions (the “Terms”). 

• BY REGISTERING AND PARTICIPATING IN OUR LESSONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE FOLLOWING LESSONS REGISTRATION TERMS (WHICH INCLUDE PROVISIONS REGARDING OUR PAYMENT AND CANCELLATION TERMS), AND YOU AGREE TO BE BOUND BY AND COMPLY WITH SUCH TERMS AND YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL CONTRACT BETWEEN ULPAN AND YOU. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT REGISTER AND PARTICIPATE IN OUR LESSONS (WHETHER THE PRIVATE LESSONS OR THE COURSES). 

1. Our Lessons.

• We offer you to register and participate in the following Lessons:
  • Courses – we offer online Courses or frontal group Courses. Our Courses are categorized based on different levels of difficulty. The frontal group Courses will be conducted in small groups and attendance is mandatory.
  • Private Lessons – we offer frontal Private Lessons by purchasing each lesson separately (“Individual Private Lesson”) or by purchasing a set of at least four (4) lessons (“Set of Private Lessons”).

2. General Terms.

• The exact location of the frontal group Courses and the Private Lessons that are conducted face to face, will be provided during the registration process.
• In order to facilitate your learning, you will be required to acquire specific textbooks. Additionally, we will provide written tests and exercises (“Materials”).
• You are required to behave in a respectful and appropriate manner during the Lessons and refrain from creating an offensive learning environment or causing any disruption to the other participants in the Lessons. In the event that you do not adhere to the aforementioned behavioral guidelines, we reserve the right to remove you from the Lessons after providing you with a warning.
• Specific Terms with respect to the Courses.
  • Our Courses are categorized based on different levels of difficulty. In order to classify the level that suits you based on your knowledge and offer you the Course that to our opinion is appropriate and aligns with your needs, we require you to answer an online quiz. We will have the final decision concerning your level and the Course that suits you. Once you successfully complete a Course, you will be able to proceed and register to the next level of difficulty. Please note that we may, at any time and at our sole discretion, based on your performance and progress in the Course, transfer you to another Course that to our opinion align better with your level.
  • The frontal group Courses will be conducted in small groups. The schedule of the Courses is an estimation only and depends on the progress of the relevant group (due to professional and pedagogical reasons, we reserve the right to extend the Courses’ periods). Details about the days and hours of the Courses, will be provided to you upon request. Please note that we reserve the right to make changes to these details at our sole discretion.
  • It is hereby clarified that in the frontal Courses, the students’ attendance is important and is an essential part of the learning process in the course. As such, the following terms shall apply:
    • We have a minimum registration threshold to the Courses and as such, we reserve the right not to commence a Course in case the number of the registered participants fails to meet this minimum threshold.
    • You are required to notify us in advance, at the payment date of each month, regarding any anticipated absence from the lessons of the Courses (except for a medical problem or emergency event). In light of the anticipated absence, we reserve the right to decide, at our sole discretion, whether or not to continue in the following month with the Course.
    • Please note that we may film and record certain lessons of the frontal Courses. To the extent that we record the specific lesson you missed, we will have the sole discretion to decide whether or not to grant you access to such specific recordation.

3. Payment Terms.

• The payment for the Lessons can be made using the following methods: cash, wire transfer or through Bit, all in accordance with the payment fees which will be provided to you during the registration process. The payments are required to be made in advance on a monthly basis.  
• We may update the conditions of any Lessons from time to time, including without limitation, with respect to the payment methods, the fees, the Lessons’ periods, and the services we provide during the Lessons, provided that such change will not affect the existing paid period (subject to prior written notice of such changes, and in accordance with applicable law).
• We may offer certain discount for students who will pay in advance for an entire Course. In addition, we may offer you (i) a one-time free Private Lesson for each student you refer to our Private Lessons, provided that such student will participate in at least four (4) Private Lessons; (ii) two (2) free Course lessons for each student you refer to our Courses, provided that such student will participate at least one month in such Course.
• Please note that if a Course was purchased for you by your employer and/or through an organization or through another third party that is not a natural person, the payment terms and any other terms agreed between us and the specific organization or third party will prevail over these Terms, and it is hereby clarified that in such case no refunds will be granted, and such Course cannot be cancelled, unless otherwise stated in the agreement between us and the specific employer, organization or third party.

4. Cancellations Terms.

• Cancellation of the Entire Transaction.

Please note that when we refer to cancelling the “Entire Transaction”, we are indicating the cancellation of your participation in the entire Courses / entire Set of Private Lessons / an Individual Private Lesson.

When you purchase our Courses / Set of Private Lessons / an Individual Private Lesson, you are entitled, according to the Israeli Consumer Protection Law, 1981 (the “Consumer Law”) to cancel such Entire Transaction and receive certain refund, pursuant to the following terms ((i) Cancellation Period; (ii) Cancellation Notice; and (iii) Cancellation Payment Terms):

• Cancellation Period.
  • Individual Private Lesson – You are entitled to cancel the specific Individual Private Lesson within the first fourteen (14) days * from (i) the purchase date; or (ii) the date you have received a copy of these Terms, whichever is later, and at least two (2) days (which are not rest days) prior to the beginning date of the scheduled date of the specific Individual Private Lesson.
  • Courses and/or Set of Private Lessons – You are entitled to cancel the entire Courses and/or the entire Set of Private Lessons within the first fourteen (14) days * from (i) the purchase date; or (ii) the date you have received a copy of these Terms, whichever is later.

* Please note that for a student who is a person with disabilities, a senior citizen, or a New Immigrant (as such term is defined under the Consumer Law) that provided us with applicable certificate, the above fourteen (14) days period will be four (4) months.

• Cancellation Notice. If you wish to cancel the Entire Transaction, you are required to notify us during the above cancellation periods. Your message should include at least your name, phone number, ID number and a clear request for cancellation. You should send your cancellation notice via: (a) e-mail to the following e-mail address: Tomer@firsthandulpan.com; or phone call, to the following phone number 0544-612635.

With respect to Courses and/or the Set of Private Lessons – it should be noted that the cancellation notice will take effect within three (3) business days from the day a cancellation notice is given. Notices received by mail will come into effect approximately six (6) business days from the day a cancellation notice is given.

For further assistance regarding canceling your participation, please contact us via the email address above.

• Cancellation Payment Terms. For the cancellation of the Entire Transaction, you will be entitled to a refund in accordance with the following terms:

To the extent that the cancellation notice was received by Ulpan during the above cancellation periods – you will be entitled to a full refund for the tuition paid by you, less a cancellation fee of five percent (5%) of the tuition paid by you, or 100 NIS, whichever is lower.

To the extent that the cancellation notice was received by Ulpan during the above cancellation periods however following the beginning date of the specific Course / first lesson from the Set of Private Lessons, you will be entitled to a proportional refund of the tuition paid, based on the lessons that were already occurred starting from the effective date of the cancellation notice, as stated above.

• Cancellation of one lesson from the Set of Private Lessons.
  • Please note that you may notify us about the cancellation of your participation in one lesson from the Set of Private Lessons and be entitled to a refund of 12% of the total amount of such Set of Private Lessons which you paid in advanced, provided that you will notify us regarding such cancellation in writing (via email or mail, pursuant to the contact details mentioned above), and in advance and up to twenty-four (24) hours before the beginning of such lesson.
  • It is hereby clarified that you will be entitled to such refund only for canceling one lesson from the Set of Private Lessons, and in the event you wish to cancel additional lesson from the Set of Private Lessons, you will not be entitled to any refund.
• Please note that other than the above terms, you will not be entitled to receive any additional refund with respect to the Lessons which you paid in advanced and missed (other than cancellation due to a medical problem or emergency event, which such refund entitlement will be subject to our sole discretion).
• Please note that we reserve the right, at our sole discretion, to discontinue:
  • a specific Course in the subsequent month, provided that the Students have not paid for such canceled month or alternatively, received a proper refund for such month tuition fee.
  • a Student’s participation in the Lessons, provided that we have provided prior notice as a warning to such Student, as further mentioned above.

5. Intellectual Property Rights and Use Restrictions.

By registering and participating in our Lessons, you represent and agree to the following:

• We own all rights in the Lessons’ content and Materials including all performance rights, copyrights and any other intellectual property rights, evidenced by or embodied in, attached, connected, and/or related to the Lessons and the Materials and any and all derivative works, improvements, enhancements, updates, upgrades and customizations thereof or thereto (including if those were suggested by you) (the “Content”).
• You will not register and participate in our Lessons in order to start a competing course or business.
• You will not, and will not permit any third party to, (i) copy, modify, alter or adapt any portion of the Content or create derivative works from, perform, or otherwise use such Content, in any way or by any means; (ii) publish, distribute, transfer, make available, publicly display or otherwise share with any third party the Content; (iii) use the Content for any illegal, immoral, unlawful and/or unauthorized purposes; (iv) use the Content for non-personal or commercial purposes; (v) remove or disassociate, from the Content any restrictions and signs indicating our (or our licensors’) proprietary rights, including but not limited to any proprietary notices contained in such materials (such as ©,™, or ®); and/or (vi) infringe and/or violate any of the Terms.

6. Personal Information.

By registering and participating in our Lessons, you grant us your consent to the following:

• Your personal information which derives from your registration and any personal information you will share with us as part of your participation in the Lessons (collectively: “Personal Data”), will be collected, recorded and further used and exploited by us for the purposes of providing the Lessons, customers’ management and administration, for contacting you and for comply with legal and regulatory obligations.
• You understand and hereby explicitly agree that we may transfer and share your Personal Data with our personnel, affiliated entities, and third-party cloud hosting service providers (including, as applicable, their affiliates) and as such, your Personal Data, may be transferred and further transferred, in whole or in part, across borders from your country or jurisdiction to other countries or jurisdictions around the world (whose laws may not ensure the same level of protection as the level of protection under the privacy protection laws applicable in your jurisdiction).

By registering and participating in our Lessons you further declare that you were given the opportunity to ask and request additional details regarding your rights and obligations hereunder and you were made aware that you are entitled to contact Ulpan with any question or concern with respect thereto.

7. Marketing Materials.

By registering and participating in our Lessons, you grant us your consent to the following:

• You understand and hereby explicitly agree that we may film and record the Lessons (such recordings may be made using audio, video and stills) and produce certain photos and other copyrightable materials which include your image (the “Marketing Materials”).
• All rights in the Marketing Materials, performance rights, copyrights and/or any other intellectual property right related thereto and/or included therein are and will remain, at all times, our sole and exclusive property. Without derogating from the above, you hereby transfer to us all rights that you may have in the Marketing Materials and irrevocably waive any moral right and any right to receive any royalties, consideration and/or compensation that you may have with respect thereto.
• We may make any use (including, storage, processing, making available to the public, publicly perform (including, by audio-visual means)) and create derivative works of, and produce any copyrightable materials which are based on, the Marketing Materials (including the personal and identifiable information included therein, such as, your name, photograph(s)/video, role, likeness, voice, etc.), in connection with our activities and for marketing and promoting purposes, including but not limited to, by advertising and posting such Marketing Materials on our website at: www.firsthandulpan.com, social network accounts (e.g., LinkedIn, Facebook, Twitter, Instagram, etc.) and in any other media. This consent is not limited in time and/or geographical location. Without derogating from the above, you hereby grant us a non-exclusive, royalty-free, perpetual and irrevocable license to use your name, likeness and voice as part of the use of the Marketing Materials for the purposes specified herein.

8. General.

(a) These Terms constitute the entire terms and conditions between you and Ulpan relating to the subject matter herein and supersedes any and all prior written or oral agreements or understandings between you and Ulpan, (b) any claim relating to the Lessons and/or these Terms will be governed by and interpreted in accordance with the laws of the State of Israel without reference to its conflict-of-laws principles and the United Nations Convention Relating to a Uniform Law on the International Sale of Goods may not be applied, (c) any dispute arising out of or related to the Lessons and/or these Terms will be brought in, and you hereby consent to exclusive jurisdiction and venue in, the competent courts located in the city of Tel-Aviv, Israel. You agree to waive all defenses of lack of personal jurisdiction and forum non-convenience and agree that process may be served in a manner authorized by applicable law or court rule. Notwithstanding the foregoing, Uplan may seek injunctive relief in any court of competent jurisdiction, (d) these Terms do not, and shall not be construed to create any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the parties hereto, (e) no waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof, (f) if any provision hereof is adjudged by any court of competent jurisdiction to be unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect while most nearly adhering to the intent expressed herein, (g) you may not assign or transfer these Terms (including all rights and obligations hereunder) without our prior written consent and any attempt to do so in violation of the foregoing shall be void. We may assign these Terms without restriction or notification, (h) all correspondence related to these Terms will be in writing (by e-mail or regular mail) and in Hebrew or English, and (i) no amendment hereof will be binding unless in writing and signed by Ulpan.

9. Contact us.

If you have any questions (or comments) concerning the Terms, you are most welcome to send us an e-mail to: Tomer@firsthandulpan.com.

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